In the event the Company requires any Subscriber to provide any required information, including documents to initiate the Cancellation process and eligibility of Refund amount, then such Subscriber shall provide such information and documents to the Company.Subscriber will have to share the scanned copy of cancelled cheque to initiate NEFT.Subscribers who have cancelled their Subscriber Account and taken Refund will not be allowed to reactivate the connection.All refunds shall be made via NEFT only, no cash refund shall be made to any Subscriber.The Refund processed by the Company shall only be of the unutilized Account Balance in the Subscriber Account remaining at the time of the Cancellation, and shall not include either of the following: cost towards CPE purchased by the Subscriber, CPE Rental, Network Capacity Fee, Installation Fee, Activation Charges, Subscription Fees, or Tax collected by the Company or payable to the Company, unless otherwise agreed by the Company.The Company will refund only the balance in the Subscriber Account after all costs, charges and expenses that the Company may incur are adjusted.Company will process the Refund amount within 20 Business Days of receipt of the Cancellation request, required documents and successful return of CPE by Subscriber to the Company (if applicable).Company shall process the Refund to Subscriber’s bank account hence Subscriber must submit a copy of the cancelled cheque to the Company to initiate NEFT and any other information/documents as required by the Company.In case Subscriber has obtained Tata Play connection under a Rental or entrustment Scheme then Subscriber must immediately return the CPE to the Company as per the existing return policy of the Company and terms provided in the Subscription Contract to be eligible for the refund.Subscriber must initiate the Cancellation request by any one of the methods as provided in para ‘C’ above.To cancel his/her Subscriber Account Subscriber can place a request for Cancellation with the Company by any of the following methods: Suspension of Service by the Company: (i) to carry out maintenance or testing (ii) to safeguard the security and integrity of the Services or for technical purposes or (iii) if so directed by the government.On suspension of a particular Service for a temporary period when requested by a Subscriber.In such an instance the Company reserves the right to make the Cancellation request made by the Subscriber, effective from the date on which such lock-in period or minimum period guarantee comes to an end. However, Company reserves the right to refuse such deactivation request if the subscription of any of the Service is within the lock-in period or minimum period guarantee which was declared by the Company related to a specific Scheme.
Subscriber may cancel or completely discontinue availing all the Services provided by the Company by contacting the Company. Subscribers will be eligible to receive a Refund of their Account Balance on deactivation/termination of his/her Subscriber Account (‘Cancellation’).Subscriber of Tata Play Limited (formerly known as Tata Sky Limited) (‘Company’) will be eligible to receive a refund of the Account Balance (‘Refund’) as per the terms provided in this Refund Policy.
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